Thank you for buying a torch from me.
You will find instructions in the box but please note the following VERY IMPORTANT points that can affect your warranty, your pocket or even your health:
I know this makes it sound like the warranty is worthless but that really isn't the case – these situations are extremely rare. These conditions are common to most torches – those with "unconditional" warranties simply load their prices to cover more claims. Anyway, speaking for myself, I'd rather have these landmines drawn to my attention before I step on them.
If you have a warranty claim, and I sold the torch to you, I will argue your case with the factory and replace your torch as soon as they approve (which they invariably do) as long as I have stock of that torch. Neither the manufacturer nor I make friends by rejecting claims, so it's very rare that we do. In fact I've dumped several brands when they became unreasonable about warranty claims.
If you bought your torch overseas I'm afraid you'll need to send it back there, which will probably cost you more than you paid for the torch, and you may have to pay duties if and when your torch is eventually sent back to you. Shipping torches (and especially lithium ion batteries) is a tricky and expensive business – it makes up a big chunk of my cost prices.
Finally, please note that I do NOT accept responsibility for any kind of consequential loss, damages or injury – so if your torch causes a forest fire or kills your laptop when you try to charge your batteries, the most I can offer is my sympathies.
On a more positive note, all of my torches have great features which may not be immediately obvious – it really is worth reading the factory manual and my operating guidelines, and practicing how to use these features so you don't have to fumble in the dark at a critical moment. However, if you have any questions or concerns please feel free to contact me – anytime!
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