Buy online or direct?

 

My business is all about getting world-class torches to you without the hassle or risk of importing them yourself. You may find my torches for less on e-stores that don't carry stock (or know anything about torches) but be warned – their prices do not include customs charges and their "free" delivery often takes months – if it arrives at all.

And if you have a problem with your torch, you'll have to send it back at your expense, which will take months and may cost more than you paid for your torch.

I stock all the torches I sell, and I send them to you by courier so they are delivered to your door 1-3 weekdays after payment. I pre-test every torch and, in the unlikely event you have a problem, I provide full warranty support (see below for more).

You can buy anything on my website just by following the checkout procedure and I will send it off to you the next weekday (I don't take weekends off, but the couriers do). You will be given several options for delivery just before you're asked to pay (see below for details).

When you buy from my online store, your payment is managed by a company that charges me a commission. However, if you pay directly into my bank I refund this commission in the form of a 5-10% discount, depending on the value of the order. To qualify for this discount, please send me a message to let me know what you’d like to buy and I’ll email you an invoice with our account details.

Note that this discount does not apply to cash deposits even though they clear immediately, because I am charged a cash-deposit fee. If you want immediate despatch and a 5% discount, I'm sure we can find a way – please send me a message.

I despatch goods when payment clears (I don't work on "proof of payment"). With online purchases and EFTs from Nedbank this is immediate, but EFTs from other banks can take a day or two. As soon as your payment clears I'll send you a tracking number for the courier and some notes to get you started. My parcels are usually delivered to major centres the next weekday, but deliveries to outlying areas may take up to three weekdays.

 

(Not) coming to a store near you

 

Unfortunately most brick-and-mortar stores demand a 100% markup (or more!) so they can pay their rent, salaries and other costs. If you want to handle a product before you buy, it basically costs you twice as much! Even if you buy direct from a distributor who supplies retailers you will pay the higher price because he can't undercut his wholesale customers.

But I don't work that way. I import direct from the factory and sell direct to end-users (only), so they get world-class products at very reasonable prices with snappy delivery and full after-sales support.

 

Getting your torch to you

 

If you buy online, you're given a choice during the checkout process of express courier or collection from my home in Somerset West. National express delivery is usually overnight (next weekday) to cities but may take a day or two longer to remote towns and farming areas. Note that I pay the courier if your order comes to R2,000 or more before discount.

BTW, I import my beautiful torches in the cheapest boxes available so you aren't paying for a fancy presentation case that you'll never use (the extra weight and volume make a big difference to the selling price). I've seen nice padded aluminium tool boxes at Builders Warehouse if you want something smarter.

Also note that our Customs Dept are not exactly... gentle... when they inspect goods, so the boxes are often torn apart and I have to stick them back together with Sellotape. However this is no reflection on the contents, which we carefully inspect before despatch.

 

But what if. . .

 

In the highly unlikely event your torch doesn’t work when you get it I will send you another, along with a self-addressed Aramex bag so you can "post" the faulty one back to me from most branches of Pick n Pay.

If your torch fails during the manufacturer’s warranty period, just send it back to me and I’ll repair or replace it and send it back to you. If it's an obsolete model I'll sell you a new one at cost. If your torch gives trouble after the warranty has expired, I'll do my best to fix it for the price of the spares and return delivery, or give you a special discount on a new one.

For more information on the "landmines" that can affect warranty claims, please see here.

If you want to return a new torch for an exchange or refund, please be aware that I NEVER re-sell a torch which has been delivered to a customer as "new", even if it's in mint condition, so you can rest assured that when I sell you a "new" torch it's not "pre-owned"! Instead I re-sell returns as demo models at 30% off (or less, if they're not as-new) so this is the most I can refund. Unfortunately I can't offer credit for courier delivery or batteries, which are consumables.

If you'd like more information about any of these issues, please feel free to drop me a line here.