Buy online or direct?

My business is all about getting world-class torches to you at overseas prices, without the hassle or risk of importing them yourself. You can buy anything on my website just by following the checkout procedure and I will send it off to you the next weekday (I don't take weekends off, but the courier companies do). Note that you will be given several options for delivery just before you're asked to pay – see below for details.

When you buy from my online store, your payment is managed by a company that charges me a commission. However, if you pay directly into my bank I will refund this commission to you in the form of a 5-10% discount, depending on the value of the order. To qualify for this discount, just send me a message to let me know what you’d like to buy and I’ll email you an invoice for payment by EFT directly into our account.

I despatch goods when payment clears (I don't work on "proof of payment"). With online purchases or EFTs from Nedbank this is immediate, but EFTs from other banks can take a day or two. As soon as your payment clears I will send you a tracking number for the courier. In the major centres my parcels are usually delivered the next weekday – deliveries to outlying areas may take up to three weekdays.

Note that the discount does not apply to cash deposits into my account, even though they clear immediately, because I am charged a cash-deposit fee. If you want immediate despatch and a 5% discount, I'm sure we can find a way – please send me a message.

(Not) coming to a store near you

Unfortunately most brick-and-mortar stores demand a 100% markup (or more!) so they can pay their rent, salaries and other costs. If you want to handle a product before you buy, it basically costs you twice as much! Even if you buy direct from a distributor who supplies retailers you will pay the higher price because he can't undercut his wholesale customers.

But I don't work that way. I import direct from the factory and sell direct to you, so you get world-class products at very reasonable prices, with snappy delivery and full after-sales support. In short, you get the wholesale price.

However, if you'd really like to see one of my torches before you buy, I'll do my best to connect you to a customer in your area who has one – just let me know where you are, and what you're interested in. Of course if you're anywhere near Somerset West I'd be happy to show you my entire range – by appointment.

Getting your torch to you

If you buy online, you're given a choice of delivery (“shipping”) methods during the checkout process – express courier service or collection from my home in Somerset West. National express delivery is usually overnight (next weekday) to cities but may take a day or two longer to remote towns and farming areas. Note that I pay for the courier if your order comes to R2,000 or more before discount.

BTW, I import my beautiful torches in the cheapest boxes available so my customers aren't paying for a fancy presentation suitcase which they'll never use (the extra weight and volume make a big difference to the importation costs, which impacts on the selling price). I've seen nice padded aluminium tool boxes at Builders Warehouse if you want something smarter.

Also note that our Customs Dept are not exactly... gentle... when they inspect goods, so the boxes are often torn apart, and I have to stick them back together with sellotape. However this is no reflection on the contents, which I carefully inspect and test before sending it to you.

But what if. . .

In the highly unlikely event your torch doesn’t work when you get it, I will arrange to collect it from you and send you another.

If your torch fails during the manufacturer’s warranty period, just send it back to me by courier and I’ll repair or replace it and send it back to you. If it's an obsolete model I'll send you a torch of equivalent performance and condition, or offer you a new one at cost.

If your torch gives trouble after the warranty has expired, I'll do my best to fix it for the price of the spares and return delivery, or give you a special discount on a new one.

Please note that water- and impact-damage is not covered by the warranty because the manufacturers can't verify the circumstances under which the damage occurred. All they guarantee is that their torches were tested to the required standards and passed.

If you want to return a new torch for an exchange or refund, please be aware that I NEVER re-sell a torch which has been delivered to a customer as "new", even if it's in mint condition. You can rest assured that, when I sell you a "new" torch, it is not "pre-owned"!

Instead I re-sell returns as demo models at 30% off (or less, if they're not in perfect condition and complete with box and accessories), so this is the most I can refund to you. Unfortunately I can't offer credit for batteries, which are "consumables", or for courier delivery.